Last Updated: 8 September 2025
Welcome to Om Tempo Travellers! By booking our services, you agree to these simple terms and conditions.
1. Booking and Payment
How to Book
- Book through our website, phone, or WhatsApp
- Provide pickup location, destination, travel dates, and number of passengers
- Confirm your booking with advance payment
Payment Terms
- Advance Payment: 25% of total amount required to confirm booking
- Balance Payment: Pay remaining amount to the driver before starting your journey
- Payment Methods: Cash, UPI, Bank Transfer
- Rate: ₹20 per kilometer (as mentioned on our website)
2. What’s Included in Our Service
We Provide
- Clean, well-maintained tempo traveller
- Experienced, licensed driver
- Fuel for the entire journey
- Driver allowance and accommodation (for outstation trips)
- 24/7 customer support
Not Included
- Toll charges (to be paid by customer)
- Parking fees
- Entry fees to monuments/attractions
- Food and accommodation for passengers
- Any personal expenses
3. Cancellation Policy
If You Cancel
- 24+ hours before journey: Get 80% refund of advance payment
- 12-24 hours before: Get 50% refund of advance payment
- Less than 12 hours: No refund
- Emergency situations: We’ll try our best to help you reschedule
If We Cancel
- Full refund of all payments made
- We’ll help arrange alternative transport if possible
4. Your Responsibilities
As Our Customer, Please
- Be ready at pickup time (we’ll wait maximum 30 minutes)
- Provide accurate pickup and drop locations
- Don’t carry illegal items or excessive luggage
- Treat our driver and vehicle with respect
- Follow traffic rules and seat belt guidelines
- Don’t smoke or consume alcohol inside the vehicle
5. Our Responsibilities
We Promise To
- Provide clean, safe vehicles
- Send experienced, well-behaved drivers
- Stick to agreed routes and schedule
- Maintain vehicles properly
- Help with any issues during your journey
6. Important Rules
Vehicle Capacity
- Don’t exceed maximum seating capacity
- Each passenger must have a proper seat
- Children under 5 can share seats with adults
Route Changes
- Major route changes may involve extra charges
- Discuss any changes with driver before proceeding
- We reserve right to refuse unsafe routes
Delays
- We’re not responsible for delays due to traffic, weather, or road conditions
- For flight connections, book with extra buffer time
7. Damage and Safety
Vehicle Damage
- You’re responsible for any damage caused by your group
- Smoking inside vehicle: ₹2,000 penalty
- Any stains or damage: Repair costs will be charged
Safety First
- Driver has final say on safety matters
- We can stop the journey if passengers behave unsafely
- No refund if journey stopped due to passenger misconduct
8. Liability and Insurance
Our Liability
- Our vehicles have valid insurance
- We’re covered for accidents during normal driving
- Not responsible for personal belongings or valuables
Your Safety
- Follow all safety instructions
- Use seat belts when available
- Report any vehicle issues immediately
9. Special Situations
Multi-Day Tours
- Driver accommodation and meals (if overnight): Customer’s responsibility
- Vehicle stays with customer throughout the tour
- Daily driving limit: 300 km (extra charges for more)
Weather and Emergencies
- We may cancel/postpone trips for safety reasons
- Natural disasters or government restrictions: No penalty for either party
10. Dispute Resolution
If There’s a Problem
- Contact our customer service first: [Your Phone Number]
- We’ll try to resolve within 24 hours
- For serious issues, we can involve local authorities
Complaints
- Send written complaints within 7 days of journey
- Include journey details and supporting evidence
- We’ll investigate and respond within 10 days
11. Contact Information
Om Tempo Travellers
- Website: omtempotraveller.com
- Phone: +91-7340018479
- Email: [Your Email]
- Address: [Your Business Address]
12. Important Notes
These Terms
- Apply to all bookings with Om Tempo Travellers
- May be updated from time to time
- Check our website for latest version
Legal Matters
- Governed by Indian laws
- Jaipur courts have jurisdiction for any disputes
- If any part of these terms is invalid, rest remains valid
Remember: These terms are designed to ensure a safe, comfortable journey for everyone. If you have any questions, just ask us before booking!
Happy Traveling with Om Tempo Travellers! 🚐